Privacy Policy

This Privacy Policy sets out how Fill Easy Limited of 604D-E, 6/F, InnoCentre, 72 Tat Chee Avenue, Kowloon Tong, Kowloon, Hong Kong ("We", "Us", "Our") collects, uses and protects personal data when you use our website, products and services.

This policy is drafted in compliance with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong (the "Ordinance"). For visitors in the United Kingdom and the European Economic Area, we also comply with the UK GDPR and the EU General Data Protection Regulation, and this policy describes the additional rights available to you. We are committed to ensuring that your privacy is protected.

We collect the information you provide when you enquire about or use our services, including:

• Your name, work email address and phone number, and the company identified by your email address. Name, work email and phone are needed to arrange a walkthrough.
• Details you choose to add, such as a LinkedIn profile address, your company name, the products you are interested in, expected volumes, markets and requirements.
• Correspondence you send us, including contact enquiries.
• If you use the "Continue with iAM Smart" option on the contact page: the name, mobile number and email address you approve for release in the iAM Smart app, stored only if you send the form.
• Booking details held by our scheduling provider when you book a time with us.
• Where your cookie choice allows analytics: the pages you viewed on our site before enquiring and where you arrived from, an anonymous visitor identifier, your IP address, and device and browser details. Where analytics is not allowed, none of these are stored with your enquiry.
• Website usage information collected through cookies and similar technologies, as described in our Cookie Policy.

We use this information to:

• Respond to your enquiries and arrange product demonstrations.
• Provide, operate and improve our products, services and website.
• Send service communications, such as booking confirmations for a demo you have scheduled.
• Send marketing communications where you have agreed to receive them. You can unsubscribe at any time.
• Keep records and meet our legal obligations.
• Understand which pages and campaigns lead to enquiries, and measure our advertising.
• Detect and block automated or fraudulent submissions.

For visitors in the UK and EEA, our legal grounds for processing are: your consent (marketing communications and analytics or advertising cookies), our legitimate interests (responding to business enquiries and operating and securing our website), and the performance of a contract (delivering services to customers). Enquiries are routed automatically (for example, by whether an email address belongs to an organisation); no decision with legal or similarly significant effect is taken solely by automated means.

Our website uses cookies and similar technologies. Essential cookies are always active because the site cannot work without them. Analytics and advertising cookies are set according to the choices you make in our cookie banner, and you can change those choices at any time. For details of what we use and how to manage your preferences, see our Cookie Policy.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Fill Easy is certified to ISO/IEC 27001:2022.

We do not sell, trade or rent your personal information. We share personal data only with service providers who process it on our behalf and keep it confidential and secure. These providers fall into the following categories:

• Measurement and advertising services (Google), governed by the choices you make in our cookie banner. Google may use advertising cookies to show you our advertising on other sites; you can opt out at adssettings.google.com or via the banner.
• Product analytics, including session recording with form inputs masked (PostHog), governed by the analytics choice in our cookie banner.
• Demo scheduling (Cal.com).
• Cloud hosting, data storage and tag-hosting providers.
• Team messaging tools used to respond to your enquiry.

We are based in Hong Kong. Our service providers process data in Hong Kong, Singapore, the European Union, the United Kingdom and the United States. Where the personal data of UK or EEA visitors is transferred outside those regions, we rely on recognised transfer safeguards (such as the UK International Data Transfer Agreement or Addendum, the EU standard contractual clauses, or the Data Privacy Framework where a provider is certified). Details are available on request.

We keep enquiry and lead information, including the visit details described above, while your enquiry is active and for up to 24 months afterwards, after which it is deleted or anonymised. Cookie lifetimes are set out in the Cookie Policy. Customer account data is kept for the duration of the customer relationship and as required by law.

You have the right to request access to and correction of information held by us about you. If you would like to exercise this right, please contact us at the address below.

If you are in the UK or EEA, you also have the right to request erasure, restriction of processing and data portability, to object to processing based on legitimate interests, and to withdraw consent at any time: for cookies via the cookie banner, and for marketing via the unsubscribe link or by contacting us. Withdrawing consent does not affect processing that took place before you withdrew it.

We respond to requests within the statutory period (40 days in Hong Kong; one month in the UK and EEA) and may ask you to confirm your identity first.

You also have the right to complain to a supervisory authority: the Information Commissioner's Office in the UK, your local data protection authority in the EEA, or the Office of the Privacy Commissioner for Personal Data in Hong Kong.

We reserve the right to amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated.

If you have any enquiries or complaints about our use of your personal data, please contact us at: privacy@fill-easy.com